Bally's Casino Direct Reservations

Emergency only. Please use links provided above.

NASHVILLE WEATHER

Bally's Casino Direct

General Details About the Service

Pay:

$20 per person

Pre-paid Reservations Only

  • Credit, debit & pre-paid cards
  • Processing fee of $.95 per reservation added to total cost

Receive:

Different for tier levels:

View incentive offers as marketed to guests

  • $10 Free Play: PRO or New Members
  • $15 Free Play: STAR Tier
  • $25 Free Play: SUPERSTAR Tier
  • $30 Free Play: LEGEND Tier
  • Loaded onto Players Card upon arrival
  • Guests with No Players Card can sign-up at desk

Reservation Types:

Pre-paid Reservations only

No Walk-ons. Driver cannot accept cash

  • Payments accepted online or over the phone
  • Use Stripe as payment method

Stay Time:

5 1/2 Hours at Casino

Times may vary from actual time to arrival time

  • Casino team member will greet bus at casino
  • Greeter will announce departure time & pick up location

Special Information:

Bally's Casino Direct Specific

Important information for making and  monitoring reservations

  • Bus Capacity: 55 guests. Contact bus company and let them know if close to or at capacity.
  • Do Not Overbook: Keep eye on capacity count / manifests
  • Monitor Online Reservations: Additional Passengers names
  • Guests with No Email use: contact@ballyscasinodirect.com
  • Wheelchair / ADA Requests: Learn More
  • Overnight Stays: Learn More
View Schedules

General Service Details / Policies:

Important details about the service

Incentive note:

  • Players Club Tier Levels: PRO or New Members: $10 FreePlay, STAR Tier: $15 FreePlay, SUPERSTAR Tier: $25 FreePlay & LEGEND Tier: $30 FreePlay

General service details:

  • Transportation Service: For gaming customers only. Must be 21 or older and have a valid photo ID.
  • Age / ID: Guests must be 21 years of age or older. Must have a valid photo ID.
  • Players Club Member: Guests must be a Players Club Member. If they are not a member, they can join for free at the Players Club desk upon arrival and receive Players Card. Program incentive will be loaded onto card.
  • Bus Arrival Times: Estimates only. Route departure times at each pick-up location, are estimated and may vary due to traffic, weather or bus mechanical issues.

More Reservation Details:

How many people, lead time and manifest send

Details & times based on manifest send

  • Reservation Lead Time: 15 days in advance & up to 3 hours prior to departure time of first stop
  • Online Reservation Amount: Guests can reserve up to 4 people online. (Must provide First & Last Names) of all Passengers.
  • Booking Tool Reservation Amount: Reservationist can reserve up to 6 people in booking tool. (Must provide First & Last Names) of all Passengers.
  • Manifest Send: Each route will auto-send to bus company & casino team Approx. 3 hours prior to departure time of first stop. Once manifest is sent. Reservations for this route will end.

Cancellations / Refunds:

Cancellation & refund policies

Bally's Casino Direct only. Casino cancellation terms may vary.

  • 48 Hours or More: Guest cancels (48 hours or more) prior to departure time of trip. Guest will receive full refund minus booking fee of $.95 deducted from total of purchase price.
  • Less than 48 Hours:  Guest that cancels (less than 48 hours) prior to departure time of trip. Guest will be charged a $5.00 cancellation fee, deducted from total of purchase price.

How to Cancel Reservation:

> Select box next to guest's reservation > Click "Mark Delete" > Send confirmation email to guest. > Refund payment

  • Cancel: > Select box next to guest's reservation > Click "Mark Delete" > Send confirmation email to guest
  • Refund: > Click View next to guest's reservation > Click "Refund" > Refund proper amount

Wheelchair / ADA Requests:

ADA bus request. Bus with a wheelchair lift is required

Scooters not allowed (too heavy). Wheelchairs must be ADA compatible to qualify for request

Please follow the request steps below:

  • ADA Requests: Must be at least 24 hours prior to requested pick up date. Bus company would need send an ADA bus with a wheelchair lift.
  • Gather Guests information: (Name, Phone number, Day of requested trip, Location & Pick up time). Inform them you will call back with confirmation from bus company.
  • Contact Bus Company: Email/text them to see if they can accommodate. Share guest request information (Name, Day of requested trip, Location & Pick up time). They will reply back to confirm or deny availability. Email Gray Line Dispatchfrom CTS Email using Bally's Casino Direct signature. Email Now
  • Follow Up: Contact customer & confirm whether or not, bus with wheelchair lift is available.
  • Make Reservation: Make reservation based on information gathered from above.

NOTE: Bus with wheelchair lift is needed to accommodate guests with wheelchairs. Guests with wheel chairs and disabilities shall sit in the first row.

Overnight Stays:

Bally' Casino overnight stay protocol

If someone requests an overnight stay reservation Two Full Price Reservations need to be made

Please follow the request steps below:

  • Reserve Arrival Trip: Make reservation for "arrival to" casino
  • Reserve Return Trip: Clone reservation above and change date to create "return from" casino reservation. Send confirmation.
  • Charge Trip: Then in view reservations page click “View” next to reservation and select "Charge this amount" (bottom next to cost).
  • Contact: Bus company and notify casino. From CTS Email, using Bally's Casino Direct signature, email Gray Line Dispatch & Bethany Reed/Team. Email Now. (Email Content: We have an overnight guest reservation for: Provide Name(s) of Guests, Date of "arrival to" casino and Date of "return from" casino).

Note: Important that the bus company and casino knows that the trip is overnight. The guest will not be on "return from" trip of first trip date, but will be boarding on the return trip date.

Confirmation / Reminders:

Email confirmations and Email/SMS Text Reminders

What the guests receive upon making a reservation and how it works

  • Reservation Confirmation: Upon making a reservation (Online/Phone). The guest will receive a confirmation email immediately after completion.
  • Reservation Reminders: 24 hours prior to the departure time of reservation, booking tool will send the guest a reminder Email & SMS text reminder. If the guest made a reservation within the 24 hour window of departure time, the guest will only receive an email reminder and No SMS text reminder.

Schedules / Map

Pick-Up / Drop-Off Location

New Route 1: (Thursday & Saturday)

Nashville, TN (North), Nashville, TN (NE / Madison),  Clarksville, TN, Hopkinsville, KY
Nashville, TN (North)

Kroger, 800 Monroe St, Nashville, TN 37208. Pick-up on frontage road near Eastside of parking lot (across from Hopewell Missionary Baptist Church).

DAYS OF
SERVICE
ThURS & Sat
PICK-UP
TIME(S)
8:15 AM
ARRIVE
CASINO
11:00 AM
DEPART
CASINO
4:30 PM
Nashville, TN (NE / Madison)

TruFit Athletic Club, 1508 Gallatin Pike, South Madison, TN 37115. Pick-up in north side of parking lot, closer to Walton Lane.

DAYS OF
SERVICE
ThURS & Sat
PICK-UP
TIME(S)
8:30 AM
ARRIVE
CASINO
11:00 AM
DEPART
CASINO
4:30 PM
Clarksville, TN

Walmart Supercenter, 3050 Wilma Rudolph Blvd, Clarksville, TN 37040. Pick-up near CTS bus stop shelter in Northeast side of parking lot.

DAYS OF
SERVICE
ThURS & Sat
PICK-UP
TIME(S)
9:15 AM
ARRIVE
CASINO
11:00 AM
DEPART
CASINO
4:30 PM
Hopkinsville, KY

Walmart Supercenter, 300 Clinic Drive, Hopkinsville, KY 42240. Pick-up in parking lot away from store along Clinic Drive.

DAYS OF
SERVICE
ThURS & Sat
PICK-UP
TIME(S)
9:45 AM
ARRIVE
CASINO
11:00 AM
DEPART
CASINO
4:30 PM
Nashville (East)
Pick-Up: 8:00 AM‍
Nashville (North)
Pick-Up: 8:30 AM
Clarksville
Pick-Up: 9:15 AM
Nashville (East)
Pick-Up: 8:00 AM‍
Nashville (South)
‍Pick-Up: 8:30 AM
Nashville (Northeast/Madison, TN)
‍Pick-Up: 9:15 AM
Clarksville
Pick-Up: 9:15 AM
View larger map

VIP PLAYERS' CLUB

Membership Has Its Rewards!

The CTS VIP Players' Club has multiple tier privileges that include mail offers, points for FreePlay, a food and beverage discount and gift shop discount.

s your tier level advances, your rewards just keep getting better, like discounts on gas, birthday bonuses, Restaurant priority seating, VIP events, VIP Lounge access and a personal VIP host.

Visit our Players’ Club page for more details.

LEARN MORE

Bally's Casino Direct FAQs

Your Questions Answered

Is it easy to make online reservations?

Yes. Very easy! You can make online reservations from your home computer, tablet, or mobile devices, 24/7/365.

Do I need a reservation?

Yes, advanced reservations are required. You and others in your group must have a printed payment confirmation for each reservation and/or an email confirmation.

Do I get to choose my seat?

No, it’s open seating, there is no assigned seating on the buses to/from Bally’s Casino.

When do I pay for my trip?

You pay in advance with a credit or debit card when making your reservation.

Do I need to have a Bally Rewards Card?

Yes, having a Bally Rewards Card is the only way to receive your Exclusive Rider Offers. If you do not have a Bally Rewards Card on the day of the trip, no problem, just stop by the Bally Rewards Club desk to sign up and receive your Card. Valid photo ID required.

Where do I locate the motorcoach when it’s time to depart Bally’s Casino?

Your driver and/or a Bally’s representative will inform you where to find the motorcoach for departure.

How long is the stay at the Bally's Casino?

Approx: 5 1/2 hr Stay

Is the Bally’s Casino Direct bus service just for Bally's Casino?

Yes, transportation service is provided for Bally’s gaming customers only.

Can I stay overnight at the Bally’s Evansville Hotel and return on a different day/bus?

Yes, but you must have a reservation at Bally’s Evansville Hotel and contact us in advance via contact@ballyscasinodirect.com or by calling (877) 245-9461. Return trips are based on availability, fees and restrictions may apply.

What happens if I miss my scheduled bus to Bally’s Casino or miss my scheduled return bus from Bally’s Casino?

Similar to airlines, Bally’s Casino Direct isn’t responsible for arranging alternative transportation if you miss the bus to/from Bally’s Casino. No refunds will be issued.

Important Service Contacts

Information and contact points

Callcenter Info:

Bally's Casino Team

Gray Line Bus Contacts:

  • Gray Line
    Bill Thompson
    Office: (615) 921-4014
    Cell: (615) 519-7472
    ‍bthompson@graylinetn.com
  • Gray Line Dispatch
    24/7 Operations: (615) 883-2879
    ‍charterdispatch@graylinetn.com
  • Gray Line Driver
    Eric Cartwright: (615) 438-3344
  • ‍Gray Line Bus / Lost & Found:
    1415 Lebanon Pike,
    Nashville, TN 37210
X

Policies

Must be 21 years of age or older. Not to be combined with any other offer. Offer valid for bus patrons only. Management reserves all rights. Certain restrictions apply. Bus arrival times are estimates only and do not guarantee your participation in Naskila Casino promotions. Naskila Casino will not compensate guests who arrive after a scheduled event or promotion.

Other Details

Transportation for gaming customers only. Must be 21 or older and a Players' Club Member with valid photo ID. If you are not a member, you can join for free at the Players' Club upon arrival. Bus arrival times are estimates only and do not guarantee your participation in Naskila Casino promotions. Naskila Casino will not compensate guests who arrive after a scheduled event or promotion.

Payment Details

Transportation for gaming customers only. Must be 21 or older and a Players' Club Member with valid photo ID. If you are not a member, you can join for free at the Players' Club upon arrival. Bus arrival times are estimates only and do not guarantee your participation in Naskila Casino promotions. Naskila Casino will not compensate guests who arrive after a scheduled event or promotion.